Mr. Gladwell is very talented. He certainly did his homework on this one. At the end of the book though I was left wondering, "Okay...so what is the conclusion?" The book came to a rather abrupt ending and I couldn't tell if the author was for or against snap judgments.My biggest disappointment is that there was no warning regarding explicit language. I was listening to this work on CD with my young daughters in the car when all of a sudden he starts using profane words in an effort to quote others. Was it necessary to include such language?